Welcome to FlyOnline Host. These Terms of Service (“Terms”) govern your use of our website, hosting services, domain registration services, email hosting, VPS hosting, dedicated servers, reseller hosting, SSL certificates, and related services. By using our services, you agree to these Terms.
1. Acceptance of Terms
By accessing or using FlyOnline Host services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and any applicable policies referenced herein.
2. Services Provided
FlyOnline Host provides:
- Shared Web Hosting
- VPS Hosting
- Dedicated Servers
- Reseller Hosting
- Domain Registration and Transfers
- Business Email Hosting
- SSL Certificates
- Website and Related Digital Services
We reserve the right to modify, suspend, or discontinue any service at any time without prior notice.
3. Account Responsibilities
You are responsible for:
- Providing accurate account information.
- Maintaining the security of your login credentials.
- Keeping your contact and billing information up to date.
- All activities conducted under your account.
You must immediately notify us of any unauthorized use of your account.
4. Acceptable Use Policy
You agree not to use our services for:
- Illegal activities or fraudulent purposes.
- Distribution of malware, viruses, or harmful software.
- Sending unsolicited bulk emails (spam).
- Hosting phishing websites or engaging in cybercrime.
- Violating intellectual property rights.
- Distributing content that is unlawful, abusive, defamatory, or harmful.
- Activities that may disrupt our network or other customers’ services.
FlyOnline Host reserves the right to suspend or terminate accounts involved in prohibited activities.
5. Domain Registration
Domain registrations are subject to the policies of the relevant domain registries and registrars.
- Domain registration fees are non-refundable.
- Customers are responsible for renewing domains before expiration.
- FlyOnline Host is not responsible for domain loss resulting from missed renewals or inaccurate contact information.
6. Payment and Billing
- All services are billed in advance.
- Invoices must be paid by the due date.
- Failure to pay may result in service suspension or termination.
- Prices may change with reasonable notice.
- Taxes and applicable government charges may be added where required.
7. Refund Policy
Refund eligibility varies by service:
Eligible for Refund
- Shared hosting services may qualify for a refund within the stated refund period.
Non-Refundable Services
- Domain registrations and renewals.
- SSL certificates.
- Dedicated servers.
- VPS hosting setup fees.
- Third-party software licenses.
- Any service already provisioned or utilized.
Refund requests will be reviewed according to our refund policy.
8. Service Availability
We strive to maintain high service availability; however, we do not guarantee uninterrupted service.
Scheduled maintenance, network upgrades, security incidents, and circumstances beyond our control may result in temporary service interruptions.
9. Backups
Customers are responsible for maintaining their own backups.
While FlyOnline Host may perform backups as a courtesy, we do not guarantee the availability, accuracy, or recovery of backup data.
10. Resource Usage
Hosting accounts must not:
- Consume excessive server resources.
- Affect server stability or performance.
- Run unauthorized background processes.
- Engage in cryptocurrency mining.
- Use hosting services primarily for file storage or distribution.
We may limit, suspend, or upgrade accounts that exceed reasonable resource allocations.
11. Suspension and Termination
We may suspend or terminate services if:
- These Terms are violated.
- Payment remains overdue.
- The account poses a security risk.
- Activities negatively impact other customers or our infrastructure.
Termination does not relieve customers of outstanding payment obligations.
12. Intellectual Property
Customers retain ownership of their website content and intellectual property.
FlyOnline Host retains ownership of all software, trademarks, branding, systems, and service-related materials provided through our platform.
13. Limitation of Liability
To the fullest extent permitted by law, FlyOnline Host shall not be liable for:
- Data loss.
- Business interruption.
- Lost profits or revenue.
- Indirect, incidental, special, or consequential damages.
Our total liability shall not exceed the amount paid by the customer for the affected service during the preceding twelve (12) months.
14. Indemnification
You agree to indemnify and hold harmless FlyOnline Host, its employees, affiliates, and partners from any claims, damages, liabilities, costs, or expenses arising from your use of our services or violation of these Terms.
15. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
16. Changes to Terms
FlyOnline Host may update these Terms at any time. Updated versions will be posted on our website and become effective upon publication.
Continued use of our services constitutes acceptance of any revised Terms.
17. Governing Law
These Terms shall be governed and interpreted in accordance with the laws of the Republic of Uganda, without regard to conflict of law principles.
18. Contact Information
For questions regarding these Terms of Service, please contact us:
FlyOnline Host
Email: support@flyonlinehost.com
Website: FlyOnline Host